Front Desk Associate (NGIS), NF-0303-02

Announcement Number:
MDS-21-003
Department:
Lodging/Hospitality
Location:
Tennessee
Position Status:
Flex
Salary:
11.06 - 13.00 Hourly
Areas of Consideration:
ALL SOURCES
Relocation Expenses:
Relocation not authorized
Application Email:
MILL_NSA_MWR_Recruiting@navy.mil

BRIEF DESCRIPTION OF DUTIES: Ensures security of all guests is maintained at all times. Ensures guest privacy is maintained at all times. Must possess a welcoming manner and positive attitude, demonstrate effective communication skills; professionally interact with guests; answering guests questions concerning hotel facilities; and provide information about local attractions. Provide assistance in handling customer complaints, involving management as necessary. Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or card. 

Receives requests and processes reservations within established guidelines. When rooms are not available, provides certificate of non-availability (CNA) and/or alternative lodging in the area. Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary. 
Receives and is accountable for change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures. 
Responsible for inventorying all keys and any supplies or amenities maintained at the front 
desk. Keeps the front desk and lobby area clean and neat. 
May be required to run and print various reports form the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports. 
Answers phones and transfers calls to appropriate individuals and replies to guest questions. 
Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guests to a different room when required. 
May be required to retrieve Lost and Found items and contact the guest regarding lost or found items. 
Performs other related duties as assigned. 


KNOWLEDGE. SKILLS. AND ABILITIES: Combination of experience related to customer service and or recreation activity based functions. Ability to organize, plan, administer special events and entertainment activities. Must be able to work independently, make sound decisions and have the ability to communicate effectively, both orally and in writing. Knowledge of the goals, principles, techniques and procedures used in organizing, planning and conducting leisure time activities. Knowledge of the Navy MWR mission and the entire scope of Community Recreation activities and their suitability for individuals, groups, ages and interests. Knowledge of the functions, procedures, and operations of recreation activities. Must have strong customer service skills. Ability to maintain records, compile and organize data for reports, and perform research on recreation topics for dissemination to customers. Ability to follow oral and written instructions. Knowledge of computers, office procedures and print production. 

HOW TO APPLY:

Submit a Resume or NAF Application to:      
NAF Personnel
5722 Integrity Drive Bldg. S-455
Millington, TN 38054
FAX: 901-874-5482
E-MAIL:  MILL_NSA_MWR_HR@navy.mil

 

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EEO Policies and Documents

Applicants who do not meet the above requirements may not be interviewed and due to the volume of applications received, may not be notified.  Participation in direct deposit upon employment is required.

Dept. of the Navy NAF is an equal employment opportunity employer. All qualified candidates will receive consideration without regard to race, color, sex, national origin, age, disability, marital status, political affiliation, sexual orientation or any other non-merit factors. Reasonable accommodations are provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process, please contact the Human Resource Office. The decision on granting reasonable accommodations will be on a case-by-case basis.

Navy Region Southeast is a drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace. Sailors and their family members have a right to reliable and productive Federal workforce.

 

Claiming Employment Preference Guidelines:

1. Reemployment Priority List (RPL): Qualifying separated employees shall have a priority placement in the NAF activity from which they were separated as a result of a Business Based Action (BBA), when the position has substantially the same duties as the position from which they were separated and it is not a higher grade or employment category, provided the position is not being filled by an internal candidate.

To claim this preference, you MUST:

Submit a copy of your BBA Separation

Notification indicating eligibility for RPL.

 

2.Military Spouse Preference (MSP): Qualifying spouses eligible for MSP are spouses of an active duty military member of the U.S. Armed Forces, including members of the National Guard or Reserves on active duty. The Marriage must have occurred before the military member received official permanent change of station (PCS) orders to the installation listed above. MSP is applicable only when applying for NAF positions at the NF-03 and below and equivalent craft and trade (CT) positions.

To claim this preference, you MUST:

Submit a sponsor’s PCS orders to installation you are applying for; AND

If you are not indicated as a spouse on the PCS orders, you MUST submit proof of marriage prior to PCS.

 

3.Veteran’s Preference/Gold Star Veteran’s Preference: Qualifying military veterans and spouses/parents of deceased veterans shall be given employment preference over non-preference applicants if they are equally qualified. Preference applicable for positions open to external candidates.

To claim Veteran’s preference, you must:

Submit a copy of your DD-214 (member 4 copy): AND

Submit Completed SF15 from the Veterans Administration (VA); AND

Submit any other supporting documentation (disability, official statements, proof of service, etc.)

 

To claim Gold Star Veteran’s preference, you MUST:

Submit completed SF-15 from the Veterans Administration (VA); AND

Submit a legible copy of DD-1300; AND

Submit any other supporting documentation (official statements, document of service, court decree, etc.)