NSA Mid-South HPCON CHARLIE:  Services Decoupling Phase I Status

as of 8/17/2020

Mitigation applicable to all MWR Facilities/Programs

•Hand sanitizer and disinfectant wipes available at facility entrance and service counter.


•Staff members are required to wear a mask over their nose and mouth while in the facility.
•Prior to beginning of their shift, each staff member will read and answer the COVID questionnaire that posted at the entrance of each facility and receive a temperature check.
•All staff trained in COVID mitigation protocols.
•Sufficient cleaning and sanitation supplies present at each facility.
•Clean/sanitize the facility prior to opening, as needed throughout the workday, and at the end of the workday.
•Ensure social distancing (greater that six feet) is practiced throughout the facility.


•All patrons are required to wear a mask over their nose and mouth while in the facility.
•Upon entering the facility, each patron will be required to read and answer the COVID questionnaire and submit to a temperature check.
•All patrons shall practice social distancing of at least six feet from other people while in the facility.

Services Decoupling allows the installation to reopen certain services with certain mitigation and limitation in place while remaining in HPCON CHARLIE.

The health and well-being of our personnel and their families remain our top priority. COVID-19 can infiltrate our force, and we bear an obligation to maintain mission readiness, ensure mission assurance, and protect the health of our force.

With that in mind, we have determined that with well thought our controls and mitigations; the installation can offer some services without significantly increasing the COVID-19 risk to our service members and their families.

Decoupling and restoration of service will be a slow process, and he success of failure of initial decoupling will inform the way ahead when determining the next phases of restoration.



The Ticket and Travel Office is your key to what’s happening on base and in the community.  We can provide you with a diverse array of value-priced tickets to local, state, and national attractions.  Our staff has the training and knowledge to offer you travel and tour services, as well as information about recreational opportunities in the Memphis area.  Whether you need help with planning a cruise or just entertaining visitors, we can help.  Talk with our staff about coordinating your next vacation or outing to save you time and money.  In addition to tickets, we can provide you with maps, lists of restaurants, and other amenities that will make your visits to theme parks, sports events, and exhibits even more fun.

* Attraction information, vacation planning, and community event information are available.
* Discount admissions/tickets to local and regional attractions - Disney, Universal, Busch Gardens, Graceland, Memphis Zoo, Memphis’ historical and musical history exhibits, Grizzlies, Redbirds, SixFlags and Magic Springs.
* Trips and Tours - One day tours are scheduled throughout the year to sporting events, Nashville, Shopping destinations, Casino, and more.
* Bus Charter Service- Design your own tour and leave the driving to us.

Ticket and Travel office is open to all MWR authorized patrons. Services are extended to the general public for community events as advertised.

Passes can be obtained in person at federal recreation sites that charge entrance or standard amenity fees.  A list of sites that sell pass is available.   Sites that issue the Annual Pass will generally also issue the free US military version as well, but please confirm this before traveling.

For the most complete details, see the website at