Housekeeper (NGIS), NA-3566-02

Announcement Number:
MDS-21-020
Department:
Lodging/Hospitality
Location:
Tennessee
Position Status:
Flex
Salary:
$10.82 - Hourly
Areas of Consideration:
ALL SOURCES
Relocation Expenses:
Relocation not authorized
Application Email:
MILL_NSA_MWR_Recruiting@navy.mil

BRIEF DESCRIPTION OF DUTIES: Performs varying degrees of complexity in cleaning processes.  Demonstrates proficiency related to daily service, check-out, deep cleaning, and special project cleaning assignments based on Lodging program cleaning standards.  Vacuums, sweeps, and mops floors; dusts, polishes, cleans, and moves furniture.  Removes trash, places in dumpsters, and replaces liners.  Places proper number of amenities in room to include consumables/non-consumables, linen, kitchen, and bathroom.  Removes and replaces bed linen, inspects mattresses and pull-out sofas, and moves/re-positions beds upon guest checkout, weekly, or at a guest’s request.  Cleans walls, doors, ceilings, stand-up/ceiling fans, light fixtures, exterior of air vents, windows, sills, tracks, blinds and curtains.  Cleans coffee makers, ice buckets, beverage kits, refrigerators, stove tops, cookware, utensils, cutlery, cups/glasses, plates, sinks, counters, ovens, ranges, cupboards, drawers, and microwaves to include proper programming of its respective clock/time.  Ensures dishwashers are clean and in working condition.  Cleans vanities, mirrors, hardware, cabinets/shelving, toilets, bath tubs/shower stalls, tile, and bathroom exhaust fans.  Replaces bathroom terry and linens to include shower curtains.  Cleans irons, removes excess water and replaces as necessary, cleans ironing boards and replaces covers as necessary, cleans and ensures proper functionality of luggage racks and ensures proper numbers of clean male/female hangers are available in closets.  Cleans washers and dryers and ensures machines are operational.

Ensures in-room guest directories are clean and organized, TV’s are clean and programmed to proper channel and volume, alarm clocks are properly programmed with back-up battery and in-room phones are clean, properly programmed, and in working condition.  Cleans common area spaces to include vending rooms and ice machines, laundry rooms, elevators, break rooms, walkways, corridors, stairwells, office spaces, lounges, storerooms and storage spaces.  Performs deep cleaning as required by program standards (e.g. on a scheduled basis and upon check-out of guests in “pet-friendly” rooms and in rooms that had an ADA service animal), which includes, but is not limited to: defrosting the refrigerator, cleaning windows (inside and out), replacing and/or cleaning drapes, moving furniture and cleaning normally hidden areas, carpet cleaning (shampoo and/or spot treatment), cleaning walls/woodwork, and other such tasks.  Counts, sorts, inspects and prepares linen for operational use.

Applies Blood Borne Pathogen criteria to determine potential safety concerns related to contaminated linens and applies appropriate NGIS protocols during daily service activity.  Completes maintenance requests for items broken, defective, or in need of replacing.  Performs basic routine maintenance on vacuum cleaners by cleaning all areas and replacing filters as necessary.  Maintains the cleanliness, inventory, and organization of housekeeping carts and linen carts.  Reports any damages or valuables (e.g. large amounts of cash, jewelry, or confidential/sensitive information) left out in the open by guests to the Supervisor.  Reports any activity that appears unsafe, illegal, or suspicious to the Supervisor.

Interacts professionally with guests and other team members, displays a positive attitude, utilizes effective communication skills, and assists guests to include answering questions concerning hotel facilities and provides information about on base and local attractions.  Communicates with front desk when identifying lost and found items by annotating all relevant information to facilitate retrieval of the item for that specific guest.  Maintains key control for assigned key and reports any issues immediately to the Supervisor.

Knowledge, Skills, and Abilities:  Knowledge of cleaning procedures and proper use of cleaning equipment and approved cleaning chemicals, including familiarity with applicable Safety Data Sheets (SDS).  Knowledge of NGIS program standards.  Knowledge of how to operate all in-room appliances (e.g. coffee maker, television, clock radio, telephone, etc.).  Ability to utilize Property Management System (PMS) software to update room status using the in-room telephone system.  Ability to accurately complete daily room status reports and housekeeping assignment sheets.  Ability to interpret, execute, and document cleaning actions in accordance with NGIS Housekeeping Manual and program policy guidance.  Ability to apply knowledge of general cleaning procedures to complete housekeeping tasks.  Ability to safely and properly use common hand and powered tools.  Ability to apply sound judgement to schedule and prioritize work assignments in order to honor requests for No Service/Do-Not-Disturb while adhering to program standards for in person service follow-up and cleaning frequencies.  Ability to navigate web-based Learning Managed System (LMS) and use associated software to complete online and e-learning training.  Ability to communicate clearly and effectively in English, both verbally and in writing with management, staff and guests.  This position is subject to a favorable National Agency Check (NAC). Incumbent is required to obtain a housekeeping certification and all requirements for Housekeeping as outlined in the Lodging Career Path Guide.

Physical Effort: This position is required to do considerable standing, bending, kneeling, walking, pushing, pulling, lifting, stretching, and climbing. Must have the ability to perform moderately strenuous physical labor as unassisted lifting, moving and carrying of supplies and equipment weighing up to 45 pounds is required. Assisted lifting, moving and carrying in excess of 45 pounds may be required. May be required to climb/descend stairs and properly placed stepladders.


Working Conditions: Work is primarily performed indoors in areas that normally have adequate heat, light, and ventilation. Some facilities will require exposure to outdoors, as access to some rooms is from the outside, resulting in exposure to nature and weather conditions. The incumbent may be exposed to dirt, disagreeable odors, and skin/eye irritants from strong cleaning solutions used in household cleaners. Personal Protective Equipment (PPE) is provided and required to be utilized for safety reasons.

HOW TO APPLY:

Submit a Resume or NAF Application to:      
NAF Personnel
5722 Integrity Drive Bldg. S-455
Millington, TN 38054
FAX: 901-874-5482
E-MAIL:  MILL_NSA_MWR_HR@navy.mil

 

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EEO Policies and Documents

Applicants who do not meet the above requirements may not be interviewed and due to the volume of applications received, may not be notified.  Participation in direct deposit upon employment is required.

Dept. of the Navy NAF is an equal employment opportunity employer. All qualified candidates will receive consideration without regard to race, color, sex, national origin, age, disability, marital status, political affiliation, sexual orientation or any other non-merit factors. Reasonable accommodations are provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process, please contact the Human Resource Office. The decision on granting reasonable accommodations will be on a case-by-case basis.

Navy Region Southeast is a drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace. Sailors and their family members have a right to reliable and productive Federal workforce.

 

Claiming Employment Preference Guidelines:

1. Reemployment Priority List (RPL): Qualifying separated employees shall have a priority placement in the NAF activity from which they were separated as a result of a Business Based Action (BBA), when the position has substantially the same duties as the position from which they were separated and it is not a higher grade or employment category, provided the position is not being filled by an internal candidate.

To claim this preference, you MUST:

Submit a copy of your BBA Separation

Notification indicating eligibility for RPL.

 

2.Military Spouse Preference (MSP): Qualifying spouses eligible for MSP are spouses of an active duty military member of the U.S. Armed Forces, including members of the National Guard or Reserves on active duty. The Marriage must have occurred before the military member received official permanent change of station (PCS) orders to the installation listed above. MSP is applicable only when applying for NAF positions at the NF-03 and below and equivalent craft and trade (CT) positions.

To claim this preference, you MUST:

Submit a sponsor’s PCS orders to installation you are applying for; AND

If you are not indicated as a spouse on the PCS orders, you MUST submit proof of marriage prior to PCS.

 

3.Veteran’s Preference/Gold Star Veteran’s Preference: Qualifying military veterans and spouses/parents of deceased veterans shall be given employment preference over non-preference applicants if they are equally qualified. Preference applicable for positions open to external candidates.

To claim Veteran’s preference, you must:

Submit a copy of your DD-214 (member 4 copy): AND

Submit Completed SF15 from the Veterans Administration (VA); AND

Submit any other supporting documentation (disability, official statements, proof of service, etc.)

 

To claim Gold Star Veteran’s preference, you MUST:

Submit completed SF-15 from the Veterans Administration (VA); AND

Submit a legible copy of DD-1300; AND

Submit any other supporting documentation (official statements, document of service, court decree, etc.)