DUTIES: This position is located at the Navy Gateway Inns & Suites operation at Naval Support Activity Mid-South. The purpose of this position is to coordinate quality assurance inspections and reviews to support NLP operating standards and to plan, arrange, schedule, coordinate and deliver training while assisting management in providing adequate and timely training to lodging personnel. Ensures security measures are maintained at all times. Implement, conduct, and administer quality assurance/process improvement programs and training to support Navy Lodging Program services and operating standards. Evaluate performance and policy compliance, developing corrective measures as applicable. Establish a quality assurance program, working with various NGIS personnel and assists management in developing corrective actions. Assist with administering timelines to meet NGIS Accreditation Standards. Conduct periodic quality assurance inspections of buildings and rooms to ensure acceptable levels of cleanliness and material condition. Plans, develops, coordinates, markets, conducts and documents all lodging training and maintains comprehensive training programs for NGIS operations. The incumbent must prepare and maintain an up-to-date local training schedule. Serves as primary liaison with the Regional Training Specialist to schedule training and may be required to prepare a training or conference room for outside contractor training. Responsible for ensuring mandatory annual training (EEO, Ethics, Prevention of Sexual Harassment, etc.) is conducted. May supervise various administrative staff positions to include, but not limited to: administrative support, purchasing, supply, accounting; approves leave, conducts counseling and evaluations, and recommends personnel actions to supervisor. Performs other duties as assigned.
MINIMUM QUALIFICATIONS: Must have two years training experience with a minimum one year experience in a lodging operation. The Certified Hospitality Department Trainer (CHDT) designation (or equivalent) or a diploma in hotel/hospitality management with an emphasis in training or quality assurance from accredited institution of higher learning preferred. Must understand the daily operation of a hotel to include safety, environmental and fire prevention regulations and practices; hotel management procedures; and front desk. Housekeeping, and maintenance operating principles and practices; and have a working knowledge of automated property management system(s). Must be skilled in the use of a personal computer and various software programs. Possess basic math and reading skills, communicate clearly and effectively both verbally and in writing in English. Completion of all applicable background checks to include a National Agency Check with Inquiries (NACI). Due to the large volume of applications received, we regret that we are not able to respond individually in writing to all applicants who are not selected for interviews for our positions.
BENEFITS: Comprehensive benefits package available (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan, annual and sick leave, etc.). You can review our benefits at: https://www.navymwr.org/resources/hr
HOW TO APPLY:
Submit a Resume or NAF Application to:
NAF Personnel
5722 Integrity Drive S455
Millington, TN 38054
FAX: 901-874-5482
E-MAIL: MILL_NSA_MWR_Recruiting@navy.mil
Applicants who do not meet the above requirements may not be interviewed and due to the volume of applications received, may not be notified. Participation in direct deposit upon employment is required.
Dept. of the Navy NAF is an equal employment opportunity employer. All qualified candidates will receive consideration without regard to race, color, sex, national origin, age, disability, marital status, political affiliation, sexual orientation or any other non-merit factors. Reasonable accommodations are provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process, please contact the Human Resource Office. The decision on granting reasonable accommodations will be on a case-by-case basis.
Navy Region Southeast is a drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace. Sailors and their family members have a right to reliable and productive Federal workforce.
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